HospiceCare in The Berkshires has been named a 2018 Hospice Honors recipient by HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view. HospiceCare was one of only six organizations in Massachusetts to be recognized.
To earn the “Honors” designation, HospiceCare in The Berkshires had to be above the national average in at least 20 of 24 evaluated questions.
“Once again, it’s my honor to congratulate all of the compassionate caregivers at HospiceCare in The Berkshires for this achievement,” said Michelle Chappell, executive director of HospiceCare. “We know that they provide excellent care daily, but it is rewarding to receive recognition from an independent organization.”
“We are excited to recognize the 2018 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said J. Kevin Porter of HEALTHCAREfirst. “I congratulate HospiceCare in The Berkshires on its success in achieving this highest of honors.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirstHospice CAHPS survey program as well as the Hospice Honors awards.